Privacy Policy

Last Updated: February 21, 2026

1. Introduction

Trip Sri Lanka (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website (tripsrilanka.lk) or engage our travel services.

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By using our site or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide When you make an inquiry, book a tour, or subscribe to our newsletter, we collect information such as:

• Identity Details: Name, gender, and date of birth.

• Contact Details: Email address, phone number, and residential address.

• Travel Details: Passport information (where required for permits/bookings), dietary requirements, and health or mobility preferences.

• Payment Information: Transaction records. (Note: We do not store full credit card details; payments are processed securely via third-party providers like Stripe or PayPal).

2.2 Automatically Collected Information When you browse our website, we may automatically collect:

• IP address, browser type, and operating system.

• Pages visited, time spent on the site, and referring URLs.

• Data collected via cookies and tracking pixels to improve your user experience.

3. How We Use Your Information

We use your personal data to:

• Process Bookings: Arrange your accommodation, transport, and experiences.

• Communicate: Send booking confirmations, updates, and responses to your inquiries.

• Personalize Your Trip: Ensure your specific needs (dietary, medical, or interest-based) are met.

• Marketing: Send you special offers and inspiration (only if you have opted in). You can unsubscribe at any time.

• Compliance: Meet legal, tax, and regulatory requirements.

4. Sharing Your Information

We do not sell your personal information. To deliver our services, we may share your data with:

• Local Partners: Hotels, chauffeurs, and activity organizers in Sri Lanka.

• Service Providers: Payment processors and email marketing platforms.

• Legal Authorities: If required by law or to protect the safety of our guests and staff.

We ensure that all third-party partners are committed to maintaining the confidentiality of your information.

5. International Data Transfers

As a company operating in Australia and Sri Lanka, your data may be processed in both locations. We take all reasonable steps to ensure your data remains protected according to Australian privacy standards, regardless of where it is stored.

6. Data Security

We implement industry-standard security measures (SSL encryption, secure servers, and internal access controls) to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Ask us to update or correct any inaccurate data.

• Deletion: Request that we delete your data (subject to legal retention requirements for tax and audit purposes).

To exercise these rights, please contact us at info@tripsrilanka.lk.

8. Cookies

Our website uses cookies to analyze traffic and provide a better browsing experience. You can choose to disable cookies in your browser settings, though this may affect the functionality of certain parts of our site.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date at the top will reflect the most recent version.

10. Contact Us

If you have any questions or concerns regarding this policy, please reach out to us:

Trip Sri Lanka 📧 Email: info@tripsrilanka.lk 📍 Australia Office: [Insert Your Australian Address Here] 📍 Sri Lanka Office: [Insert Your Sri Lanka Address Here]